What are the responsibilities and job description for the Account Support Manager position at Install Partners LLC?
Company Description
Install Partners LLC is a professional installation company specializing in doors, windows, and appliances, proudly serving Lowe's customers. Operating across multiple regions, the company offers services in DFW, East Texas, West Texas, El Paso, New Mexico, Phoenix, St. Louis, Chicago, Detroit, and Indianapolis. With a commitment to quality and customer satisfaction, Install Partners supports seamless installations for both residential and commercial projects. The company takes pride in delivering reliable and professional services across its extensive service areas.
Role Description
This is a full-time remote role for an Account Support Manager. The Account Support Manager will manage customer accounts and ensure high levels of client satisfaction. Responsibilities include maintaining open and effective communication, analyzing customer needs, providing exceptional customer service, and resolving any issues promptly. The role also involves detailed account management processes, ensuring all work aligns with company service standards.
Qualifications
- Strong Customer Satisfaction and Customer Service skills to ensure excellent client experiences
- Proficiency in Account Management for effectively handling customer accounts
- Excellent Communication skills for clear and professional interactions with customers and team members
- Analytical Skills to assess and resolve customer concerns and improve service processes
- Ability to work independently and manage time effectively in a remote work environment
- Previous experience in a customer-facing role or account management is preferred
- Associate's or Bachelor’s degree in Business, Communications, or a related field is a plus