What are the responsibilities and job description for the Unified Communications Engineer position at INSPYR Solutions?
Title: Unified Communications Engineer
Location: Remote
Rate: $120,000-$140,000
Duration: Direct Hire
Work Requirements: US Citizen, GC Holders, or Authorized to Work in the U.S.Role Overview
We are seeking a Unified Communications Engineer to support and modernize an enterprise communications environment. This role will focus on stabilizing current UC platforms while supporting a planned transition toward a consolidated, cloud-first Unified Communications strategy.
The ideal candidate is hands-on, practical, and experienced with Zoom Phone and Zoom Contact Center, with exposure to legacy telephony platforms. This is a Monday-Friday role with a strong emphasis on work-life balance and minimal after-hours or on-call responsibilities.
Key ResponsibilitiesSupport, administer, and maintain enterprise UC platforms, including Zoom Phone and Zoom Contact Center (CCaaS)
Assist with the transition from legacy telephony platforms to Zoom, ensuring platform stability during migration
Configure and manage call flows, routing, IVRs, user provisioning, and integrations
Partner with Network, Service Desk, and Application teams to resolve UC issues and deliver enhancements
Support internal contact center use cases (e.g., HR, Recruiting, Help Desk, internal hotlines)
Participate in UC platform consolidation, optimization, and modernization initiatives
Provide Tier 2-3 Unified Communications support and serve as an escalation point
Maintain accurate documentation, configurations, and operational best practices
Hands-on experience supporting Zoom Phone in an enterprise environment
Experience administering Zoom Contact Center / Zoom CCaaS
Strong understanding of telephony fundamentals, including SIP, call routing, IVRs, and QoS
Experience supporting cloud-based UC platforms
Strong communication skills and ability to collaborate across technical and business teams
Prior experience with legacy telephony platforms (e.g., Avaya)
Exposure to additional UC/contact center platforms (e.g., Microsoft Teams, NICE, Amazon Connect)
Zoom-related certifications (Zoom Phone, Zoom Contact Center)
Experience supporting platform migrations or UC consolidations
A hands-on UC engineer, not a pure architect or heavy developer
Someone who values stability, ownership, and operational excellence
A collaborative team player comfortable interfacing with multiple stakeholders
Real-world experience prioritized over certifications alone
Monday-Friday schedule
Minimal after-hours or on-call requirements
Focus on platform stability, improvement, and long-term ownership rather than constant fire drills
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Salary : $120,000 - $140,000