What are the responsibilities and job description for the Service Desk Technician position at INSPYR Solutions?
Title: Service Desk Technician
Location: Baltimore, MD
Compensation: $25-26/HR
Work Requirements: US Citizen, GC Holders
Position Summary:
In this role, you will provide first-level technical support by troubleshooting hardware, software, and basic network issues while installing, configuring, and testing computers, operating systems, printers, and other IT equipment. You'll support end users through phone, email, chat, and in-person interactions, manage service desk tickets, assist with device deployments and refreshes, and help maintain inventory and system performance.
Key Responsibilities:
Serve as the first point of contact for technical support requests via phone, email, chat, and in person.
Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
Install, configure, test, and maintain desktops, laptops, peripherals, and standard software applications.
Manage and resolve service desk tickets, including escalations and support for high-priority users.
Configure devices for end users, perform hardware upgrades and replacements, and assist with system testing and software compatibility.
Support PC refresh initiatives by maintaining equipment inventory and generating asset reports.
Qualifications:
Associate degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
1-2 years of IT support, help desk, or customer service experience.
Strong troubleshooting, communication, customer service, and organizational skills.
Ability to manage multiple priorities, work independently, and collaborate effectively with users and team members.
Our benefits package includes:
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at www.inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Salary : $25 - $26