What are the responsibilities and job description for the Network Support Technician position at INSPYR Solutions?
Title: Network Support Technician
Location: Charlotte, NC - Hybrid (2 days every other week)
Duration: Contract
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
- Assist with remote network setups, configurations, and ongoing support.
- Ensure all work complies with strict PCI standards for retail operations.
- Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
- Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
- Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
- Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.
- Provide support via phone, chat, portal, and remote tools.
- Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations.
- Validate and support PCI-compliant network designs in enterprise and retail environments.
- Assist with the design, review, and troubleshooting of network security configurations.
- Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services.
- Collaborate with security and operational teams to ensure policy compliance and effective audit remediation.
- Execute timely responses to audit recommendations and observations.
- Deliver superior customer service to internal teams, in-unit managers, and external stakeholders.
- Participate in a support on-call rotation to provide operational coverage after hours.
- 5 years' experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
- 5 years' networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
- CCNA certification required (or equivalent proven experience).
- Strong knowledge of PCI DSS standards and retail network connectivity requirements.
- Expertise in VPN technologies, internet connectivity options, and remote support tools.
- Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
- Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
- Proven ability to collaborate effectively with users, vendors, and engineering staff.
- Excellent verbal and written communication skills.
- Demonstrated commitment to delivering legendary customer service at every interaction.
- Self-driven and career-growth-minded, with a focus on continuous learning and development.
• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 1 year of experience in IT Asset Management or Inventory Management.
• Strong analytical, organizational, and communication skills.
Our benefits package includes:
· Competitive weekly pay!
· Potential opportunities for overtime
· Opportunities to get OSHA 10 certified
· Earn money for referrals! Ask your recruiter to learn more.
· Comprehensive medical benefits
· Dental, vision benefits
· 401(k) retirement plan
· …and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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