What are the responsibilities and job description for the IT Help Desk position at INSPYR Solutions?
Role: IT Help Desk
Location: 100% Remote
Duration: 2 weeks (January 21 - February 8)
Shift: Flexible
Project Overview
- Support needed for a GCC High migration (Microsoft Government platform)
- Migration is for one business unit; call volume expected to spike
- Purpose: handle end-user calls using a scripted process with escalation to full-time staff if needed
- Answer calls using a provided script
- Complete simple troubleshooting steps
- Escalate harder issues to internal staff
- Must use own equipment, preferably Windows, and must be able to access Citrix
- Fully remote
- Multiple shifts
- Candidates should be flexible to work any shift, day and night
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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