IT Desktop Support Technician III

Title: IT Desktop Support Technician III
Location: Midland, Tx 79705
Duration: 6 month Contract 
Compensation: $45- $50hr 
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

• Needs reliable car clean driving record
• Willing to travel 80% of the time in 3-4 hour radius
• 5 years in Desktop/Field Support

Job Summary:
The Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both ***, Corporate Houston and field offices, as defined by the scope of the project. The primary focuses of this position is to be the single point of contact for all IT related issues at the assigned site. This includes taking ownership for all IT issues and concerns, ensuring the appropriate escalations, and assist in determining the root causes of IT issues are understood and addressed.

Other responsibilities include, but are not limited to:

• Interact, build, and maintain strong relationship with all levels of the organization
• Responsible for supporting all hardware and software on company desktops and providing second/third level desktop support
• Install and troubleshoot Microsoft Windows 8/10 operation systems and standard business application, including desktop systems, associated peripherals, and verification of operation
• Experience in setting up MFP such as: Xerox, Konica-Minolta, and HP units for network scanning, scan to email, fax, and network printing
• Work with other IT groups to rollout hardware and software upgrade, implement new equipment and services, and assist with new product testing and special projects
• Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites
• Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites
• Respond to phone and e-mail inquiries that are placed in the support center and directly interact with customers to resolve local and network related issues
• Follow up with end users to ensure problems are resolved successfully and satisfactorily
• Provide IT training to customers to ensure successful use of IT equipment
• Document and revise all resolutions to be updated in IT knowledge basE
• Be able to manage a heavy caseload and respond to customers request in a timely fashion
• Work flexible schedule, including possible holidays and provide off hours support on an on-call basis
• Ability to lift at least 30lbs
• Travel expectation: 80% travel of the time within a three to four hour driving radius. Some overnight stays will occasionally be required
  • Support map document attached for reference

Qualifications

• The successful candidate will meet the following qualifications:
• College or technical school degree is preferred
• 2 or more certifications are required in lieu of a degree: A , Net , Security , MCP, MCDST, MCSA, MCSE, ITIL or equivalent
• 5 or more years of work related experience is required
• Responsible for working 2 ^nd and 3 ^rd level tickets 
• Ability to manage multiple projects
• Experience in the following IT areas - PC, LAN, WAN, MPLS, Site to Site VPN, wireless, database and Cloud-based solutions, and DOS-based applications are required
• Ability to setup and manage mobile devices required (iPhone, iPad, Tablets, Android, and etc.) is required
• Experience working with an ITSM software is required (Clientele and/or Remedy is preferred)
• Prior experience in SCADA, GIS applications, and Gas Measurement applications 
• Self-motivated and able to work with limit supervision
• Understanding of business strategy and the impact of IT on those strategies
• Exceptional customer support and interpersonal skills
• Excellent troubleshooting and problem solving skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Must have a clean driving record, definitely no major infractions
• Must Have a dependable and reliable vehicle
• Have a mobile device (Apple\Android) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to security

Shift Requirements:

• Ability to work effectively in fast paced service role
• Clean Driving Record
• Microsoft 11
• Microsoft end point configuration manager
• SCADA and control software
• Willing to travel 80% of the time in 3-4 hour radius

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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