Amazon Connect Developer

AWS Connect Developer

Location: Addison, TX (Hybrid)
Duration: Contract-to-Hire
Compensation: $60-65/hr W2 Benefits
Work Authorization: U.S. Citizen, Green Card Holder, or Authorized to Work in the U.S.

Overview

We are seeking an experienced AWS Connect Developer to design, build, and support scalable cloud-based contact center solutions. This role will focus on AWS Connect architecture, integrations, automation, AI-driven customer experiences, and operational excellence. The ideal candidate will have strong AWS expertise, software development experience, and the ability to lead technical initiatives in a collaborative Agile environment.

Key Responsibilities

• Architect, develop, and maintain AWS Connect-based contact center solutions.

• Design and implement integrations with AWS services including Lambda, DynamoDB, API Gateway, S3, SNS, and SQS.

• Develop custom contact flows, real-time analytics, and AI-powered automation solutions.

• Build and maintain integrations with CRM platforms, third-party APIs, and enterprise applications.

• Automate infrastructure provisioning and deployments using Terraform and CI/CD pipelines.

• Integrate AI/ML services for chatbots, speech analytics, sentiment analysis, and customer experience enhancements.

• Monitor, troubleshoot, and optimize AWS Connect environments for performance, reliability, and scalability.

• Manage AWS IAM users, groups, roles, and policies to ensure secure connectivity between AWS resources.

• Implement security best practices and maintain compliance with PCI-DSS, GDPR, and other industry standards.

• Conduct risk assessments, incident response planning, and availability management activities.

• Lead and mentor software engineers through technical guidance, code reviews, and best practices.

• Collaborate with stakeholders, product teams, and UX teams to align technical solutions with business objectives.

• Support Agile development processes, including sprint planning, execution, and continuous improvement initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related field.

• 8 years of software engineering experience with a strong focus on cloud-native development.

• 3 years of hands-on AWS experience, specifically with AWS Connect.

• Strong experience with AWS IAM, including user, role, policy, and permissions management.

• Proficiency in one or more backend development languages:

  • Python

  • Node.js

  • C#

  • Java

• Experience building and supporting CI/CD pipelines.

• Strong troubleshooting and problem-solving skills, particularly within AWS Connect environments.

• Excellent communication, organizational, and time-management skills.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• AWS Certifications.

• Experience with VoIP, SIP, WebRTC, and contact center technologies.

• Experience leading engineering teams and mentoring junior developers.

• Familiarity with enterprise-scale cloud architectures and technology roadmaps.

 About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
 

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