Digital Inclusion Specialist

Position Summary

Inspiritus’ Refugee & Immigrant Services (RIS) Department works to build welcoming communities for refugees and immigrants and accompanies newcomers on a path from surviving to thriving. The Digital Inclusion Specialist, under the supervision of the Economic Empowerment Coordinator, will play a vital role in developing and implementing strategies to promote digital inclusion among Inspiritus clients. They will develop an employment digital inclusion curriculum tailored to the organization's served populations, delivered monthly. In addition to group instruction, the Digital Inclusion Specialist will serve as a 1:1 coach providing individual, needs-based digital literacy coaching centered around employment. Through direct service and skills-based instruction, this position addresses the growing digital divide that limits economic opportunity for newly arrived refugees and immigrants. By equipping clients with the technology skills needed to access and sustain employment, the Digital Inclusion Specialist plays a critical role in advancing long-term economic integration and self-sufficiency.

Hours & Service Site

This position serves during regular Inspiritus hours of operation Monday through Friday from 8:30 AM to 5:00 PM with occasional evening and weekend service. The Inspiritus office is located at 3919 Church Street, Clarkston, GA 30021. This position will include a hybrid of service sites, including the Inspiritus office and field-based service locations.

Key Responsibilities:

• Curriculum Development & Individual Coaching:
  • Develop and implement strategies to mitigate employment barriers resulting from lack of access to or existing knowledge of technology
  • Research and collect resources to promote digital literacy
  • Develop and deliver an employment digital inclusion curriculum monthly
  • Serve as a 1:1 coach providing individual, needs-based digital literacy coaching centered around employment
• Employment Support:
  • Research and connect clients with job fair opportunities
  • Coach clients on job fair etiquette, interview tips, and follow-up communication with employers
  • Assist with engaging and building employer relationships
• Program & Coordination:
  • Update and track goal outputs/outcomes with accuracy and timeliness
  • Coordinate program activities within the department and across other departments to ensure efficiency
  • Attend meetings as required
  • Maintain personal and professional boundaries in the performance of the job
  • Forge mutually respectful partnerships with clients, co-workers, and referral sources
  • Conform with and abide by all regulations, policies, work procedures, and instructions
  • Perform other duties as assigned to meet program needs

In performing these activities, the member will achieve the following goal: Provide 70 clients with employment/job training skills where 40 clients will secure employment or better employment as a result of the aforementioned activities.

Qualifications:

• High school diploma or equivalent required
• At least 18 years of age
• Ability to pass Criminal History Checks
• Excellent oral and written communication skills in English
• Experience and/or interest in working in a culturally diverse environment
• Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook
• Must have the ability to communicate with all people in a culturally competent manner
• Conviction about the capacity of people to grow and change
• Ability to work collaboratively with a team

Preferred Qualifications:

• Bachelor's degree or equivalent experience in IT, business, social science, or social work
• Experience working with a diverse staff and/or volunteers
• Familiarity with major Atlanta employers, public transportation, and neighborhoods
• Experience with human services programs
• Reads, writes, and speaks a relevant foreign language

Service Environment:

The Digital Inclusion Specialist will serve in a hybrid environment, with regular in-office days required weekly, and may perform service functions at outposted locations as assigned. Local travel is estimated up to 50%. Regular interaction with clients, co-workers, and community partners is expected.

Stipend:

AmeriCorps commit to serving 1715 hours over 10.5 months of service.  Members will receive a living allowance of up to $20,500. In addition, members earn an education award of $7,395 upon successful completion of the full 1715 hours.