What are the responsibilities and job description for the Front Desk Assistant Lead position at Inspired PT, LLC?
Job Posting: Full-Time Front Desk Assistant Lead at Inspired Physiotherapy
At Inspired Physiotherapy, we are passionate about making a positive difference in the lives of both our employees and patients. We are currently looking for a Full-Time Front Desk Assistant Lead (FDAL) to join our team! This is a dynamic and rewarding role that combines customer service, administrative tasks, and support for our clinical team. If you thrive in a friendly, fast-paced environment and enjoy working with a team, we’d love for you to be part of our amazing clinic!
What is a Front Desk Lead (FDAL)?
As a Front Desk Assistant Lead, you will be an integral part of our clinic's daily operations, ensuring smooth and efficient service for both patients and staff. Your responsibilities will include:
- Checking in patients
- Answering phones
- Scheduling appointments
- Supporting administrative duties
- Assisting with tasks on the treatment floor as needed
A successful FDAL demonstrates exceptional customer service, adaptability, and the ability to manage multiple tasks effectively in a busy environment.
Job Responsibilities:
- Welcome patients and visitors with a friendly, warm greeting as the first point of contact.
- Schedule new referrals from patients and physician offices via fax or phone.
- Verify patient insurance coverage and obtain necessary authorizations.
- Collect patient payments and ensure accurate billing.
- Maintain an organized front office workspace to ensure a smooth and efficient clinical environment.
- Provide support on the treatment floor when required.
- Perform other duties as assigned by their FDL or Director.
The Ideal Candidate:
- Education: High School Diploma or equivalent preferred.
- Dependability: Strong work ethic and reliability.
- Organizational Skills: Exceptional attention to detail with an ability to multitask efficiently.
- Time Management: Ability to meet deadlines in a fast-paced environment while maintaining accuracy.
- Adaptability: Comfortable working with interruptions and in various settings.
- Team Player: Ability to work collaboratively and maintain strong interpersonal relationships.
- Problem Solver: Capable of addressing issues and resolving complaints in a professional manner.
- Confidentiality: Respect patient privacy and adhere to confidentiality guidelines.
- Communication: Strong written and verbal communication skills.
- Technical Proficiency: Must be computer literate, with proficiency in Microsoft Office 365 preferred.
- Growth-Oriented: Eager to learn new skills and grow within the company.
Benefits:
Inspired Physiotherapy values our staff and offers the following benefits:
- Medical, Dental, and Vision coverage
- Paid Time Off (PTO), plus paid holidays
- Health Savings Account (HSA)
Additional Information:
- Work Schedule: Monday to Friday, with occasional weekends as needed (due to inclement weather or other unforeseen circumstances).
- Work Environment: Clinic setting
- Compensation: Hourly, with potential for growth
- Work Location: Gallatin
Inspired Physiotherapy is an Equal Opportunity Employer (EOE). We take pride in providing a supportive, inclusive environment for all employees.
If you are passionate about delivering exceptional patient care and enjoy working in a dynamic, team-oriented setting, apply today!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Medical receptionist: 1 year (Required)
Ability to Commute:
- Hendersonville, TN 37075 (Required)
Work Location: In person
Salary : $18 - $22