What are the responsibilities and job description for the Operations Performance Strategy Associate Manager position at Inspire Brands?
The Operations Performance Strategy Associate Manager drives operational excellence, profitability, and best in class guest satisfaction by executing high impact projects that enhance restaurant performance and growth. This role partners closely with the Director of Operations Performance, Strategy Managers, Operations Performance Managers, and cross functional brand teams to develop, test, and implement strategic initiatives. Leveraging data and business insights, the position identifies opportunities, creates actionable solutions, and communicates results through compelling visual storytelling. The ideal candidate is a quick learner with strong self motivation, analytical, and collaboration skills, capable of managing multiple priorities while delivering measurable results.
RESPONSIBILITIES
- Suggest opportunities through project proposals to improve the existing restaurant execution and drive growth
- Works with the Strategy Manager to test and execute the tactics within the brands
- Complete operational projects with high quality outputs in a timely and efficient manner
- Work towards their own deadlines and goals while effectively multi-tasking between different project goals and brands
- Utilize Excel, Power BI, and other analytical tools to gather insights, track performance, and analyze business metrics
- Create and develop data visualizations to inform operational decisions, communicate results, and drive action
- Collaborates effectively across a matrixed environment and builds strong working relationships with the ICR Team, ICR Field Teams, and Brand related partners
- Present analytical insights and actionable strategies in compelling and clear written, verbal, or visual formats
- Develops KPIs and outcomes to evaluate project performance against
- Identify operational challenges and opportunities and develop data-backed solutions
- Research, reconcile, and synthesize information to improve processes, outcomes, and results
EXPERIENCE QUALIFICATION
- 3-5 years of experience in the restaurant industry or retail industry
REQUIRED KNOWLEDGE, SKILLS, or ABILITIES
- Self Starter and someone who enjoys asking questions and digging into topics
- Able to multi-task between different project goals
- Able to adjust based on direct and actionable feedback from their boss, leadership, or team
- Develops and maintains strong relationships with key stakeholders and partners
- Able to collaborate effectively across the organization to achieve objectives
- Experience developing out a schedule of activities with deliverables and deadlines
- Able to prioritize appropriately based on what the environment calls for
- Ability to stick to a schedule while working towards overarching goals
- Experience with Excel, Power BI, or other analytical softwares at an intermediate level
- Comfort utilizing reports and dashboards to drive action
- Strong problem solving and analytical skills with the ability to research, reconcile, and arrive at conclusions based on information
- Ability to effectively communicate information and data whether in a written, presentation, or verbal format
- Able to create presentations that appropriately communicate their goals, plans, actions, and results
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.