Manager, Claims Programs

PURPOSE OF THE POSITION

Responsible for implementing efficient claims management procedures and establishing protocols for successful claims resolution for all commercial insurance policies through delegation, escalation, or direct involvement to help reduce Inspire Brands’ cost of risk.

RESPONSIBILITIES

• Lead the management of property and casualty claims programs for all brands with company restaurant locations  

• Manage third-party claims administrator and insurance carrier claim resources, conduct quarterly claims reviews, develop special handling instructions, and manage contractual TPA issues  

• Provide direction, oversight, supervision and coaching of claims management team to ensure claims are resolved accurately, efficiently and at minimal cost 

• Identify and recommend programs and processes to effectively manage continuous improvement of post-loss claims management   

• Develop, implement and maintain claims analytics to ensure claims management team is operating effectively
• Monitor claims assignments and activities to balance workload and create efficiencies   

• Collaborate with internal stake holders such as Safety Programs Manager, Training leaders, Operations leaders, and others, to support the implementation of safety initiatives and training throughout all brands   

• Relay information and make recommendations concerning significant claims trends or practices to HR Business Partners and Operations leaders 

• Establish actuarial benchmarks for monitoring yearly claims performance  

• Remain current on multi-state workers’ compensation and general liability industry trends 

• Confer with Litigation Director on claims-related legal updates    

• Support Risk Management department on risk-related projects 

• Establish and maintain relationships with vendors, defense counsel and other external parties related to claims process  

EDUCATION QUALIFICATION

Required Minimum:  College Degree 

Preferred:  Risk Management & Insurance 

EXPERIENCE QUALIFICATION

Required Minimum:  5 years 

Preferred:  Working in claims management environment 

 

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

• Proven knowledge and experience in multi-state workers’ compensation laws, rules, and regulations  

• Solid knowledge of laws, rules and regulations for dram shop, products liability, premises liability, and automobile liability  

• Advanced knowledge of insurance policies and terms, especially commercial general liability, and automobile insurance 

• Demonstrated skills in effective decision making, negotiating, problem solving, and process improvement 

• Excellent verbal and written communication skills, including presentation experience  

• Basic knowledge of risk management and claim information systems 

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.