Senior Site Reliability Engineer

Inspire Brands is hiring two Senior Site Reliability Engineers to help build and scale reliable, resilient, and observable systems supporting high-traffic, customer-facing digital platforms. These role blends software engineering, systems thinking, and operational excellence to reduce toil, prevent incidents, and improve system reliability at scale.

The ideal candidate has hands-on experience applying and implementing SRE principles - not just supporting production systems, but engineering reliability into them.

RESPONSIBILITIES

Reliability Engineering

• Define and manage SLIs, SLOs, and Error Budgets for critical services
• Drive production readiness reviews and reliability requirements into architecture and design
• Perform capacity planning, failure mode analysis, and dependency risk assessments
• Identify systemic reliability risks and drive remediation before they cause customer impact

Observability

• Design monitoring, alerting, logging, and tracing solutions using modern observability tooling
• Improve signal-to-noise ratio and reduce alert fatigue
• Build dashboards and telemetry that reflect true service health, not just infrastructure metrics

Incident Management

• Lead technical response for high-severity incidents
• Drive blameless postmortems and root cause analysis focused on systemic fixes
• Continuously improve detection, response, and recovery processes
• Participate in an on-call rotation

Automation & Toil Reduction

• Identify and eliminate manual, repetitive operational work through automation
• Build self-healing systems, tooling, and scripts to reduce human intervention
• Improve CI/CD pipelines and deployment safety (canary, rollback, blue-green)
• Support Infrastructure as Code (Terraform, Bicep, or similar)

Performance & Scalability

• Conduct load testing, performance benchmarking, and bottleneck analysis
• Partner with engineering to design systems for horizontal scalability and fault tolerance

Collaboration & Culture

• Partner with engineering teams to implement resiliency patterns (circuit breakers, retries, graceful degradation, rate limiting)
• Mentor engineers on SRE best practices
• Promote a culture of engineering-driven reliability over reactive operations

EDUCATION AND EXPERIENCE QUALIFICATIONS

Required Qualifications

• 5 years experience in Site Reliability Engineering, Software Engineering, or Platform Engineering
• 2 years experience with Kubernetes and containerized workloads
• 4-year degree in Computer Science or related field

Preferred Qualifications

• Experience with chaos engineering or resiliency testing
• Experience with high-volume, high-availability transactional systems
• Experience with AI-assisted observability or operational automation
• Experience making meaningful contributions to internal SRE tooling, frameworks, or platforms

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Strong programming/scripting skills (Python, Go, Java, or Node.js)
• Demonstrated experience defining and operating against SLOs/Error Budgets
• Strong skills in leading incident response and root cause analysis for production systems
• Solid understanding of distributed systems and microservices architecture
• Deep knowledge and expertise in at least one major cloud platform (Azure, AWS, or Google Cloud Platform)
• Expertise with observability platforms and monitoring strategy

This position is based in our Atlanta Support Center, with an expected on-site presence of 80%.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.