Assistant Vice President, Loan Servicing

Assistant Vice President, Loan Operations

Are you an operational powerhouse ready to elevate loan servicing to new heights? Our client is seeking a hands-on leader to oversee Loan Servicing, drive efficiency, lead high-impact initiatives, and shape the future of lending operations. As the Assistant Vice President, Loan Operations, you will leverage your loan servicing expertise, inspire teams, and champion operational excellence while embracing a culture built on curiosity, empowerment, compassion, accountability, presence, and remarkable performance.

Best-in-Class Benefits and Perks:

Our client values their employees’ time and efforts. Their commitment to your success is enhanced by competitive compensation of $90,000 - $120,000 annually, and an extensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance are provided.
• Robust retirement planning: 401(k) plan available with employer matching.
• Financial security: Life and disability insurance for added protection.
• Flexible financial options: Health savings and flexible spending accounts are offered.
• Well-being and work-life balance: Paid time off

Plus, our client works to maintain the best environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To succeed as the Assistant Vice President, Loan Operations, you should have:        

• Bachelor’s degree in Business, Finance, or a related field, or equivalent experience.
• Minimum 3 years of lending or loan servicing experience, including at least 2 years in a supervisory or management role.
• 7-10 years of experience working for a credit union or bank.
• Solid knowledge of consumer, mortgage, and commercial loan servicing practices, with familiarity in core banking or servicing platforms.
• Solid communication, analytical, and workflow management skills, with a proven ability to enhance operational efficiency or adopt new technologies.
• High attention to detail with a solid commitment to compliance and the ability to manage both in-person and remote staff.

Preferred Qualifications:

• Strong strategic planning or change management experience.

Your responsibilities as an Assistant Vice President, Loan Operations, will include:        

• Oversee daily branch operations, ensuring efficiency, compliance, and sound cash controls.
• Lead, coach, and develop the Loan Servicing team while maintaining strong coverage, accountability, and workflow management.
• Oversee all consumer, mortgage, and commercial loan servicing functions, ensuring accuracy, compliance, and continuous process improvement.
• Strengthen internal controls; partner with Compliance, Risk, and Audit teams; and ensure readiness for examinations and regulatory requirements.
• Collaborate across departments on system upgrades, technology initiatives, and projects that enhance loan operations and the overall member experience.
• Analyze servicing data, prepare performance reporting for leadership, and identify risks and improvement opportunities.

More About our Client:

Our client is dedicated to fostering financial freedom and stability for their members while enriching communities. As a trusted financial institution, our client offers innovative banking solutions and personalized guidance to help their members achieve their goals. Our team thrives on collaboration, professional growth, and a shared commitment to exceptional service. They take pride in creating a workplace that values diversity, innovation, and making a positive impact. Our client empowers their employees with the tools and opportunities to succeed. Join a team passionate about building brighter futures—for their members, their community, and each other.

Lead the Future of Loan Operations!

Step into a high-impact role where your expertise can elevate loan servicing, drive innovation, and shape operational excellence. Apply today and bring your leadership to the next level!

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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