Loan Servicing Representative

We are looking for a dedicated Loan Servicing Representative to handle a range of administrative and clerical tasks related to loan operations. This long-term contract position is based in Marlborough, Massachusetts, and offers the opportunity to build strong member relationships while ensuring efficient loan servicing processes. The role does not involve supervisory duties but requires a proactive approach to supporting cross-departmental needs.

Responsibilities:
• Deliver exceptional customer service by meeting or exceeding established service goals.
• Perform loan servicing duties such as managing escrow accounts, mortgage insurance, lien processes, and loan payoffs or charge-offs.
• Accurately process and record loan payments, corrections, and mortgage filings.
• Monitor insurance policies for auto and home loans, generate reports, and coordinate vendor remittances.
• Conduct quality control reviews for various loan files, including mortgages, consumer loans, HELOCs, and overdraft accounts.
• Serve as a point of contact for member service inquiries and assist with audit-related tasks.
• Provide training to team members and participate in community service initiatives.
• Create detailed documentation for job procedures while maintaining organized and accurate loan archives.
• Address external requests related to loan verifications, payoffs, and insurance matters, and oversee auto lease accounts.
• High school diploma or equivalent is required.
• At least 2 years of customer service experience, preferably within a financial institution.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) and familiarity with web-based tools.
• Strong verbal and written communication skills, with a keen eye for detail and the ability to multitask effectively.
• Experience in loan administration, mortgage insurance, and loan servicing is highly desirable.
• Adept at handling administrative tasks and maintaining accurate records.
• Knowledge of payoff processes and customer service best practices within the banking industry.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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