What are the responsibilities and job description for the Project Manager (Customer Delivery and Coordination) position at Inspekt AI?
Position title
Project Manager (Customer Delivery and Coordination)
About Inspekt AI
Inspekt AI is a global leader in AI-powered property inspection solutions. Our SaaS platform uses artificial intelligence and computer vision to improve how property inspections are delivered—faster, more consistent, and at scale.
Job Description
You will own the end-to-end delivery of customer projects—making sure the customer experience is smooth, expectations are managed, and internal execution actually matches what was sold. This is a coordination-heavy role: you’ll run the cadence, chase dependencies, unblock people, keep customers informed, and drive projects to “done” without drama.
You do not need deep AI/engineering skills. You do need to be relentless about clarity, follow-through, and customer communication.
Key Responsibilities
Project Manager (Customer Delivery and Coordination)
About Inspekt AI
Inspekt AI is a global leader in AI-powered property inspection solutions. Our SaaS platform uses artificial intelligence and computer vision to improve how property inspections are delivered—faster, more consistent, and at scale.
Job Description
You will own the end-to-end delivery of customer projects—making sure the customer experience is smooth, expectations are managed, and internal execution actually matches what was sold. This is a coordination-heavy role: you’ll run the cadence, chase dependencies, unblock people, keep customers informed, and drive projects to “done” without drama.
You do not need deep AI/engineering skills. You do need to be relentless about clarity, follow-through, and customer communication.
Key Responsibilities
- Lead customer projects from kickoff to delivery, keeping scope, timeline, and acceptance criteria crystal clear.
- Act as the primary customer point of contact: set expectations, provide updates, handle escalations, and prevent surprises.
- Translate customer needs into actionable tasks for internal teams (ops, engineering, AI, reporting)—and verify they’re executed correctly.
- Run the operating rhythm: agendas, meeting notes, action items, weekly status reports, decision logs.
- Coordinate stakeholders across time zones: customers, drone pilots/field teams, and internal delivery teams.
- Manage risks and changes: identify issues early, propose options, push decisions, document change requests.
- Maintain clean project documentation and handover materials so delivery doesn’t depend on tribal knowledge.
- Drive continuous improvement: spot recurring delivery problems and fix the process (not just the one project).
- 3 years in project coordination / project management / implementation / customer success operations in a B2B environment.
- Proven ability to manage multiple projects simultaneously without losing details or dropping balls.
- Strong customer communication skills: calm under pressure, clear writing, confident in calls, able to say “no” with logic.
- Highly organized: you live in checklists, timelines, and written follow-ups.
- Comfortable working with technical teams (you can ask the right questions and keep things moving—even if you’re not the engineer).
- Fluent English (written and spoken).
- Proficiency with common PM and productivity tools (e.g., Asana/Trello/Jira, Google Workspace/Microsoft Office).
- Experience delivering SaaS onboarding/implementation projects.
- Exposure to inspections, construction/real estate, drones, or field operations.
- Experience working with international customers and distributed teams.
- Additional languages (nice, not required).
- Competitive salary and benefits package.
- Flexible work environment with remote options.
- High ownership, global projects, and real customer impact.
- A collaborative team that values execution and accountability.