Product Manager, In-Store Technology

Overview:

Insomnia Cookies is looking for a passionate and strategic Product Manager, In-Store Technology to drive innovation across our bakery network. This role will focus on developing and managing technology solutions that power the in-bakery technology — improving how our bakeries operate, produce, and deliver warm cookies to our Insomniacs late into the night.

As a key member of our Digital Product team, you’ll oversee the strategy, integration, and optimization of in-bakery and back-of-house systems, including internally developed solutions as well as third-party SaaS tools that streamline production, staffing, and order management. You’ll also lead the evolution of our delivery management platforms, coordinating both first-party Insomnia drivers and third-party partners such as DoorDash, Uber Eats, and others.

This is a highly cross-functional role requiring close partnership with Operations and Technology teams to ensure every Insomnia bakery runs as efficiently and consistently as possible.

Sweet Position Perks:

• 4 day work week!! (yupp, we get every Friday off)

• A competitive base salary plus annual bonus compensation package

• A relocation package to assist in moving to the Greater Philadelphia area

• Eligibility for our Long-Term Incentive Program

• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans

• 401K with contribution match

• 3 weeks paid vacation plus 2 paid Insomnia personal wellness days

• Relaxed, fun, come as you are office culture

• Free cookies, branded swag and so much more!

Key Responsibilities:

•Define and execute the product strategy and roadmap for in-bakery and back-of-house technology at Insomnia Cookies.

•Leverage AI/data and operational knowledge to improve the efficiency of the bakery and satisfaction of our cookie crew. 

•Collaborate with Operations and Bakery teams to understand pain points in the operations workflow and develop scalable, tech-driven solutions.

•Partner with Engineering and UX teams to design and build intuitive, user-friendly tools for store managers and cookie crew. 

•Establish and track KPIs related to in-store performance, operational efficiency, and delivery reliability.

•Experiment, pilot, and launch initiatives for new technologies across test markets, driving feedback loops to inform continuous innovation.

•Stay informed about QSR and retail tech trends to ensure Insomnia Cookies remains a leader in digital innovation and operational excellence.

•Identify, evaluate, and manage third-party SaaS platforms that improve operational efficiency across baking, order fulfillment, staffing, and inventory management.

Qualifications:

•5 years of product management experience, preferably in retail, foodservice, logistics, or technology sectors.

•Proven experience managing in-store, back-of-house, or operations technology products from conception through rollout.

•Strong background in working with third-party SaaS vendors, integrations, data systems and APIs (POS, delivery management, or inventory systems).

•Deep understanding of QSR or restaurant operations, including kitchen workflows and delivery fulfillment.

•Excellent communication and collaboration skills, with the ability to translate operational needs into scalable product solutions.

•Strong analytical mindset with experience defining and tracking key success metrics.

•Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or technical background a plus.

Preferred Experience:

•Experience working in or supporting a Quick Service Restaurant (QSR) environment.

•Hands-on experience with delivery management platforms (e.g., DoorDash Drive, Uber Direct, etc.)

•Familiarity with POS and back-office system integrations in a multi-unit retail or franchise setting.

•Experience deploying SaaS platforms across multi-location retail or foodservice operations.

Why You’ll Love This Role:

At Insomnia Cookies, we’re more than just a late-night bakery — we’re a team obsessed with creating joy through warm, delicious moments. As Product Manager, In-Store Technology, you’ll play a pivotal role in shaping how every Insomnia bakery operates, helping our teams bake, deliver, and delight more efficiently than ever before. If you’re passionate about technology, operations, and making things better (and warmer), this is the role for you.

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!