What are the responsibilities and job description for the Sales Support Specialist position at Insinger?
Company Description
Insinger is a family-owned manufacturer of professional warewashing solutions that has focused on cleanliness and innovation since its founding in 1893. The company designs high-performance, energy-efficient dishwashers that meet and exceed NSF and Energy Star standards. All products are manufactured in Philadelphia and are known for their reliability, user-friendly operation, and cost efficiency. Team members are part of a culture that emphasizes innovation, performance, collaboration, hospitality, and delivering “Simply Clean” solutions to customers across a range of industries.
Role Description
The Sales Support Specialist is a full-time, on-site role based at Insinger’s facility in Philadelphia, PA. This person supports our sales team while serving as a helpful, responsive point of contact for dealers, distributors, representatives, and customers.
Day to day, the role includes responding to inquiries by phone and email, preparing quotes and product information, maintaining accurate customer and opportunity records, and following up to make sure questions and requests are handled. The Sales Support Specialist works closely with outside sales, customer service, and operations to keep information moving and help customers get clear answers.
The right person enjoys customer interaction, pays attention to details, and follows through. An understanding of how sales opportunities move from inquiry to order is helpful, but this is primarily a support role.
Qualifications
- Strong customer service skills and a warm, professional approach to phone and email communication.
- Excellent organization, attention to detail, and follow-through across multiple requests and priorities.
- Ability to gather information, ask useful questions, and connect customers with the right person or answer.
- Clear written communication and comfort working with both customers and internal teams.
- Proficiency with Microsoft Office and comfort learning CRM and other business systems. Salesforce experience is helpful.
- Five years of office experience in customer service, sales support, administrative support, or a related role is preferred.
- Experience in manufacturing, industrial equipment, or foodservice equipment is a plus.
- High school diploma or equivalent required. Additional education or equivalent practical experience is welcome.
- Ability to work on-site in Philadelphia and collaborate with colleagues across departments.
This might be the right position for you if...
- You like helping customers and teammates get things done.
- You keep good notes and follow up your team and customers.
- You’re comfortable with detailed administrative work, including quotes, records, and data entry.
- You enjoy a mix of customer contact and behind-the-scenes coordination.
No recruiters or staffing agencies, please.