Director, Operations and Facilities

Insignia Event Services (Glendale, AZ – In Person) 
Position: Director, Operations and Facilities - Full Time/Exempt 
Reports to: VP, Operations 

 Insignia Event Services is a leading event solutions provider, affiliated with the Arizona Cardinals, proudly producing all events at State Farm Stadium, including Arizona Cardinals home games. Complementing the events at State Farm Stadium, Insignia Event Services exclusively manages Sportsman's Park and Heritage at Sportsman's Park, offering flexible venues for everything from pre-game activities and tailgating to concerts, festivals, corporate events, and graduations. Our services range from full-service event production, staging, and equipment rental to live presentation and transportation logistics, making us a trusted partner for exceptional events in Arizona.  

Job Summary:  

The Director of Operations & Facilities is a leadership role responsible for the strategic oversight and day-to-day management of Insignia Event Services' facilities, operations, and safety and security departments. Reporting to the VP of Operations, this position plays a critical role in ensuring that all venues operate at the highest level of efficiency, safety, and excellence — both on and off event days. The ideal candidate is a seasoned operations leader who brings a hands-on approach, a strong facilities management background, and the ability to lead high-performing teams in a fast-paced, high-volume event environment. 

Responsibilities:  

• Provide department leadership, personnel oversight, and ongoing professional development for facilities, operations, and safety and security team members.  

• Direct and oversee the strategic work-flow, transactions, and processes for the company’s facilities, operations, and safety and security department including daily operations and event operations.  

• Oversight of various functions to include event setup, conversions and tear down, facility inspections, maintenance, scheduling, and light construction. 

• Maintains records for equipment inventory and maintenance performed on all building machines/equipment. 

• Develop and implement operational policies and procedures; manage unit budget and ensure compliance with applicable business policies; ensure timely completion of required departmental, and company related paperwork. 

• Working collaboratively with third-party event vendors, including security, labor, law enforcement, housekeeping, etc. 

• Oversee the schedule use of facilities; maintain and coordinate facilities schedule while coordinating with other partners schedules. 

• Build best practice tools and processes which anticipate needs, prioritize and maximize investment dollars, and drive the best possible operational performance.

• Prepare, review, and manage facilities budget and capital budget to ensure organizational compliance and the maximization of operational efficiencies.

• Directs identification of event- specific security goals, objectives, and metrics consistent with the security strategic plan. 

• Oversee and manage the cleaning and maintenance of facilities and venues.

• Hands-on facility maintenance, upkeep, repair, and installation required as-needed. 

• Oversee the maintenance of physical security systems in venues, including camera systems, access control, radio communications, and security software systems. 

• Develop and implement deferred and routine maintenance plans for the company and shared use facilities, working within allocated budgets; oversee and coordinate work of third-party contractors. 

• Develops operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation. 

• Ensures adherence to safety codes, ensuring adherence to OSHA guidelines and other safety-related codes. 85-146951 

• Continually inspects facilities before, during and after assigned events or clean-ups. 

• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. 

• Attend department head meetings and staff meetings.  Develop and maintain a harmonious working relationship with all the other departments. 

• Other duties as assigned.  

Qualifications/Requirements:   

• Bachelor’s degree in facilities management, sports management, business administration or related fields. 

• Possess a minimum of five to seven years of progressively growing experience in assigned competencies or a combination of relevant education and work experience. 

• Five or more years of demonstrated success in facilities management or related fields. 

• Experience managing full-time, part-time and/or student staff. 

• Demonstrated ability to administer high-quality events. 

• Excellent organizational, management, communication and interpersonal skills. 

• Self-motivated and able to work independently, ability to research and offer ideas for solutions 

• Demonstrate flexibility and creative problem-solving skills.

• Proven ability to work in a fast-paced environment with multiple completing priorities that require strong project management and decision-making capabilities.

• Experience developing a healthy culture within an organization where employees feel valued, engaged, and united toward the common goals of championship-level performance 

• Must be able to stand and exert well-paced mobility for periods of up to four (4) hours in length 

• Ability to lift up to 50 pounds on a regular basis.

• Ability to work in extreme temperature fluctuations and around excessive noise.

• Available to work on event days including nights, weekends, and holidays.

Preferred: 

• Master’s degree in facilities management, sports management, business administration or related fields. 

• Experience managing collegiate and/or professional athletics facilities. 

• Experience leading and developing capital projects. 

All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check.   

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.