What are the responsibilities and job description for the Revenue Operations (RevOps) Leader position at insightful?
About us
Insightful is a market-leading platform for employee productivity and workforce analytics. We process really big data, synthesize it into actionable insights, and ultimately provide a best-in-class, easy-to-use product that empowers enterprise customers to improve employee productivity, business processes, and overall staff well-being.
Job Description
We’re seeking a Revenue Operations (RevOps) Leader to unify and optimize our go‑to‑market engine across Marketing, Sales, and Customer Success. You’ll own the end‑to‑end GTM data strategy, tech stack, and analytics that power pipeline growth, predictable forecasting, and operational excellence. Reporting to the VP of Sales and partnering tightly with Marketing, Customer Success, and Finance, you’ll turn insights into action and ensure every stage of the buyer journey is measurable, efficient, and scalable.
Responsibilities:
- Reporting & Analytics - Design dashboards and deep‑dive analyses that span lead generation through renewal/expansion. Monitor KPIs, surface insights, and recommend actions to accelerate revenue growth.
- Forecasting & Planning - Build integrated funnel and revenue forecasts, align them with Finance, and drive quarterly planning cadences.
- Tech‑Stack Ownership - Administer and optimize our GTM tools—currently HubSpot as CRM and marketing automation, attribution, sales engagement. DataStudio is used as a BI platform, Vitally for customer success. Evaluate, select, and implement new AI‑based tools like n8n instantly.
- Sales Operations - Manage pipeline health, accounts distribution, quota setting, and deal desk processes. Maintain commission plans in partnership with Finance.
- Marketing Operations - Operationalize campaign attribution, lead‑scoring, routing, and nurture programs and marketing automation. Ensure data hygiene between systems.
- Customer Success Ops - Instrument expansion, renewal, and NRR metrics; build playbooks that help CS teams act on usage and health data.
- Process Improvement - Translate feedback into projects that streamline hand‑offs, reduce friction, and scale repeatable GTM motions.
- Data Governance - Establish standards for data quality, enrichment, and compliance across all revenue systems.
You are a great fit for this role, if you have:
- Bachelor’s in Business, Finance, Analytics, or related field
- 5 years in RevOps, Sales Ops, or Marketing Ops within a high‑growth B2B SaaS environment
- Proven success owning a multi‑system GTM stack (CRM, marketing automation, BI, attribution, enrichment). Hubspot experience is a plus
- Advanced analytical skills: SQL and BI tools (Looker, Tableau). Excel/Sheets wizardry is a plus
- Track record of turning ambiguous problems into scalable processes and clear metrics
- Excellent stakeholder management and communication skills—able to influence from IC to C‑suite
- Humble, hands‑on mindset: comfortable shifting between strategic planning and day‑to‑day fixes
Core Skills:
- Strategic thinking and tactical execution oriented
- Data storytelling & insight generation
- Project management in fast‑paced environments
- Change management & enablement
- Continuous‑improvement mentality