What are the responsibilities and job description for the SURGERY SCHEDULER position at Insight?
At INSIGHT, we believe there is a better way to provide quality healthcare. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to be the most innovative, ethical, and insightful clinical biomedical technology institution in the world. As we continue to develop and grow in the fields of neuroscience, medicine, and ethics, our mission is guided by the highest levels of leadership development through (E6 I3): Energy, Energizing, Edge, Ethics, Expertise, Execution, Innovation, Insight, Incubation.
At Insight Hospital & Medical Center, we are partnering with the community to build this historical institution into a model healthcare organization providing PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
Job Summary:
The Scheduler, or OR Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths, and making phone calls to patients or customers regarding their appointment or meeting times. The OR Scheduler will serve as the coordinator for schedules and appointments, often between doctors and patients. This role must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the medical professional. This person should be professional and have the ability to manage multiple calls and tasks at the same time. A person who is a good fit for this role can determine the priority of patients’ needs in order to determine when an immediate slot should be found, or if a patient can come in based on the current schedule. The OR Scheduler also manages cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.
Duties:
At Insight Hospital & Medical Center, we are partnering with the community to build this historical institution into a model healthcare organization providing PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
Job Summary:
The Scheduler, or OR Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths, and making phone calls to patients or customers regarding their appointment or meeting times. The OR Scheduler will serve as the coordinator for schedules and appointments, often between doctors and patients. This role must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the medical professional. This person should be professional and have the ability to manage multiple calls and tasks at the same time. A person who is a good fit for this role can determine the priority of patients’ needs in order to determine when an immediate slot should be found, or if a patient can come in based on the current schedule. The OR Scheduler also manages cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.
Duties:
- Answer phone calls and e-mails in a timely and friendly manner
- Greets patients and prospective patients; reminds them of upcoming appointments
- Schedules appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Accept and submit insurance claims and payments, as well as perform billing duties as needed
- Resolves scheduling conflicts as they occur
Qualifications:
- High school diploma or equivalent
- No experience required
Physical Requirements:
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Frequent lifting/carrying and pushing/pulling objects weighing 0-50 lbs.
Shift:
- Monday - Friday; 7am - 3:30pm
Insight is an Equal Opportunity Employer & values workplace diversity!