What are the responsibilities and job description for the Release of Information Specialist position at Insight?
WE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
GENERAL SUMMARY:
The Release of Information Specialist compiles, processes, maintains and reports medical records of patients. This is done in line with medical, administrative, ethical, legal, and regulatory standards of the health care system.
These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.
DUTIES AND RESPONSIBILITIES:
- Processing all release of information (ROI) requests, specifically medical record and billing requests, in a timely and efficient manner.
- Ensure accuracy and provide clients with the highest quality product and customer service at all times
- Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are compliant with the request, authorization, hospital policy, and state and federal laws to include HIPAA regulations.
- Prepares and processes requests for copies of medical records or other documents from patients, attorneys, insurance companies, and other parties involved in legal cases involving patients
- Engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the hospital.
- Collaborates with the team leader, supervisor, manager and other members of the department to promote a harmonious work environment.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- High School Diploma or GED required
- A minimum of an associate’s degree in healthcare related discipline desired
- Knowledge, experience and/or training in accurate data entry, office equipment and procedures required; related experience healthcare environment is preferred
- Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multitask effectively
- Strong customer service skills
- Effective communication skills (verbal and written)
- Ability to know, understand, and apply Release of Information standards, policy and procedures and state and federal HIPAA regulations
- Ability to read and comprehend simple, healthcare terminology
- Problem solving and critical thinking skills
- Must be able to speak, read, and write English; second language abilities a plus
- Competent use of email, fax machines, copiers
Benefits:
- Paid Sick Time - effective 90 days after employment
- Paid Vacation Time - effective 90 days after employment
- Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
- Short and long-term disability and basic life insurance - after 30 days of employment
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!