What are the responsibilities and job description for the Patient Concierge Coordinator position at Insight?
WE ARE INSIGHT
At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
Job Duties & Responsibilities:
- Schedule patient appointments with primary care and specialist physicians
- Connecting patients with resources they need (Medicaid, food stamps, etc.)
- Greeting and welcoming patients with a smile and ensuring patient acre satisfaction is at 99%
- Comforting patients by anticipating patients’ anxieties and answering patients’ questions
- Recording and collecting patient information for follow-up appointments
- Protecting patients’ rights by maintaining the confidentiality of personal and financial information, HIPPA compliancy
- Extending excellent patient care to ensure patient comfort and satisfaction
Requirements:
- High School Diploma required
- Good oral/written communication skills required
- Good ability to read work orders and/or receive verbal instructions required
- SMILE
- Excellent customer service
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!