What are the responsibilities and job description for the Patient Access Coordinator position at Insight?
WE ARE INSIGHT:
At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
GENERAL SUMMARY
The Patient Access Coordinator provides operational, auditing, and implementation support to the Patient Access Manager. This role supports daily departmental functions while ensuring compliance with organizational policies, the Employee Handbook, and Patient Access standards. The coordinator assists with auditing workflows, monitoring performance, and supporting the implementation of process improvements and departmental initiatives across all Patient Access areas. This position is not limited to the responsibilities outlined below and may be assigned additional duties as operational needs require.
The duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide high quality of care, service and kindness toward all patients, staff, physicians, volunteers and guests.
DESCRIPTION
Duties and Responsibilities:
At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
GENERAL SUMMARY
The Patient Access Coordinator provides operational, auditing, and implementation support to the Patient Access Manager. This role supports daily departmental functions while ensuring compliance with organizational policies, the Employee Handbook, and Patient Access standards. The coordinator assists with auditing workflows, monitoring performance, and supporting the implementation of process improvements and departmental initiatives across all Patient Access areas. This position is not limited to the responsibilities outlined below and may be assigned additional duties as operational needs require.
The duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide high quality of care, service and kindness toward all patients, staff, physicians, volunteers and guests.
DESCRIPTION
Duties and Responsibilities:
- Operational & Managerial Support
- Support the Patient Access Manager with daily operational oversight and departmental coordination.
- Assist with implementation of new workflows, policies, and process improvements.
- Monitor staffing coverage, patient volume, and service levels; escalate operational risks or concerns as appropriate.
- Serve as a resource for frontline staff and assist in resolving operational issues.
- Perform additional operational duties as assigned in support of departmental needs.
Departmental Auditing & Quality Oversight
- Conduct routine audits of Patient Access workflows, including registration accuracy, insurance verification, eligibility, documentation, and financial practices.
- Identify trends, deficiencies, and compliance gaps; report findings to the Patient Access Manager.
- Support corrective action plans and perform follow-up reviews to ensure compliance and sustainability.
Revenue Cycle & Registration Support
- Perform and support Patient Access functions as needed, including:
- Patient registration and insurance verification
- Eligibility and authorization tracking
- Copayment, deductible, and self-pay collection support
- Financial counseling referrals
- Monitor work queues, incomplete registrations, and error reports to support timely resolution and revenue integrity.
Compliance, Training & Policy Enforcement
- Ensure adherence to:
- Employee Handbook standards
- Attendance, conduct, and professionalism expectations
- HIPAA and patient privacy regulations
- EMTALA
- Support onboarding, training, and reinforcement of standard workflows.
- Provide real-time guidance and coaching within scope of role.
- Project & Implementation Support
- Assist with departmental projects and system initiatives.
- Support rollout and adoption of new workflows, tools, and technologies.
- Track implementation progress and report issues or barriers to leadership.
- Serve as a liaison between frontline staff and leadership during implementation phases.
- Patient & Stakeholder Communication
- Communicate professionally with patients regarding insurance coverage, financial responsibility, and registration processes.
- Address routine patient inquiries and escalate complex concerns appropriately.
- Maintain a patient-centered approach while supporting operational efficiency.
Qualifications
- Minimum of two (2) years of Patient Access or healthcare registration experience.
- Working knowledge of insurance plans, referrals, authorizations, and financial counseling workflows.
- Experience with hospital registration systems (Cerner, STAR, Meditech, or equivalent).
- Demonstrated ability to audit workflows and support operational improvements.
- Strong organizational, communication, and problem-solving skills.
Key Competencies
- Operational Coordination
- Auditing & Quality Assurance
- Policy & Regulatory Compliance
- Revenue Cycle Support
- Project Implementation
- Professional Communication
- Ability to provide excellent customer service at all times required.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!