Patient Access Representative - Imaging

Job Title:    Patient Access Representative - Imaging

Reports To:    Imaging Business Manager    

FLSA:      Non-Exempt 

Last Update: 04/20/2023


Job Summary:

Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. This position is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.


Duties:

Greets and interacts with patients in a friendly and polite manner

Provides solutions for customers; troubleshoots as needed

Perform data entry through Electronic Medical Record system

Maintain medical records and patient confidentiality 

Perform insurance verification as needed and directed 

Answer phone calls in a friendly and helpful manner

Register patients and schedule appointments as directed 

Ability to multitask and move between responsibilities in fluid manner

Adheres to departments standards and PolicyStat policies 


Qualifications:

Able to provide eligibility for employment for any U.S. employer

High school diploma or general education degree (GED) required.

Associate’s or Bachelor’s Degree in Business or related field desired

6 months of relevant customer service experience preferred

Previous experience performing insurance verification is a plus

Ability to maintain a high level of confidentiality and professionalism at all times

Detailed oriented, conscientious and committed to precision in work results

Ability to relate to and work effectively with a wonderfully diverse populace

Exceptional phone and interpersonal skills

Proficiency with computers, preferably strong typing and desktop navigational skills

Ability to multitask and move between responsibilities in fluid manner

Ability to independently problem solve

Great data entry skills

Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.

Friendly, empathetic & respectful

Reliable in work results, timeliness & attendance

Able to work in a fast-paced, and stressful environment while maintaining positive energy

Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance

Committed to contributing to a positive environment, even in rapidly changing circumstances.

Is aware of standards and performs in accordance with them.


Physical Requirements:


May be expected to lift up to 15 - 30 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.  

Work is of medium demand; walking or standing most of the time while on duty.  

Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required.   

Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties. 

Physical conditions are clean, neat and well lit.   

May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential.  Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team.  

Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility

Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical and clinic schedule 


OSHA Exposure Classification:

Job Category III. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.


I acknowledge the preceding evaluation and verify that I have received a copy.  My signature signifies neither my agreement nor disagreement with the evaluation, but rather indicates that it has been discussed with me.


Employee Name:___________________________________________________________________


Date of Hire:_______________________________________________________________________


Signature:________________________________________________Date:____________________

    


Manager Name:___________________________________________________________________


Manager’s Signature:_______________________________________Date:___________________


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