What are the responsibilities and job description for the Clinic Coordinator position at Insight?
WE ARE INSIGHT
At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
Job Summary:
Insight Hospital and Medical Center is seeking a detail-oriented and proactive Clinic Coordinator to ensure efficient daily operations of our outpatient clinics. The Clinic Coordinator plays a key role in maximizing clinic capacity, coordinating physician schedules, and monitoring clinic productivity. This position will track growth metrics, follow the patient life cycle to ensure referrals and follow-ups are completed, and support physicians and staff in delivering excellent patient care. The ideal candidate demonstrates strong organizational skills, a proactive mindset, and the ability to balance administrative precision with outstanding patient service.
Duties:
- Ensure clinics are operating at maximum efficiency through proactive oversight and workflow management.
- Coordinate physician schedules, adjusting for clinic needs, patient demand, and productivity goals.
- Monitor and track clinic productivity; generate reports, identify trends, and recommend strategies to improve efficiency.
- Develop, track, and execute growth metrics to support service line and organizational goals.
- Follow the patient life cycle by monitoring referrals, appointments, and follow-ups to ensure patients are scheduled and seen in a timely manner.
- Serve as a liaison between providers, staff, and patients to resolve scheduling or operational concerns.
- Assist with patient registration, scheduling, and EMR documentation as needed to maintain clinic flow.
- Adhere to hospital standards.
- Monitor and report on key performance indicators for clinic operations.
- Support and participate in internal and external marketing efforts to promote clinic services, build referral networks, and enhance patient engagement.
- Contribute to a positive and collaborative work environment.
- Perform all other duties as assigned.
Qualifications:
- Excellent organizational and time-management skills.
- Ability to analyze data and develop actionable growth strategies.
- Knowledge of medical terminology and outpatient clinic operations preferred.
- Strong interpersonal and communication skills, both verbal and written.
- Demonstrated problem-solving skills and ability to work under pressure.
- Proficiency in EMR systems and Microsoft Office Suite (Excel, Word, Outlook).
- Strong attention to detail with a focus on accuracy.
- Ability to multitask in a fast-paced, high-demand environment.
- High school diploma or GED required; associate or bachelor’s degree preferred.
- 1–2 years of clinic coordination, patient access, or healthcare administration experience preferred.
Physical Requirements:
- May be expected to lift up to 15 - 30 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.
- Work is of medium demand; walking or standing most of the time while on duty.
- Visual and auditory acuity and manual dexterity are essential to performing designated duties required.
- May be subjected to stressful situations and the need to manage competing priorities.
- Physical conditions are clean, neat, and well lit.
- Hours of duty may be irregular or extended due to physician schedules or clinic requirements.