Tier 1 Support Specialist

Title: Tier 1 Support Specialist

Location: Remote in KC

Duration: 6-month contract

Pay Rate: $24/HR

Must Haves:

• 1-2 years of software support/help desk experience
• POS support experience
• Experience using ticketing systems
• Strong problem-solving and troubleshooting skills
• Must be comfortable speaking with external users via phone
• Ability to work independently as well as collaborate with a team

Plusses:

• College degree

Day-to-Day:

• Insight Global is seeking a Tier I Support Specialist to work for one of our customers in the Lenexa, KS area. This person can sit fully remotely for this 6-month contract. This Support Tech is joining the team to help two other members with a specific product line. They will be responsible for resolving anywhere from 5-20 cases a day. They will use proprietary software, and they will address issues via phone, Client Portal, email, etc. Then they will review the information and define the problem and escalate/track accordingly. They will be editing, implementing, and verifying fixes in the CMS.