What are the responsibilities and job description for the Technical Support Representative position at Insight Global?
Must Haves
- High School Degree
- Pneumatics, Hydraulics, and Electrical experience
- Customer Service Experience
- CRM experience`
- Soft skills
Plusses
- Associates Degree or Bachelor’s Degree (Automotive Technology, Engineering)
- Previous experience working at a dealership or an automotive support store (AutoZone, O’Reilly’s, NAPA, Advanced Auto Parts)
- Warranty knowledge
- Heavy or Medium Truck experience
- Previous experience or knowledge on air disc brakes
- Hands on vehicle repair experience
Day to Day
Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
Salary : $25 - $26