What are the responsibilities and job description for the Senior Information Technology Support Engineer position at Insight Global?
Required Skills & Experience
- Strong experience providing Level 3 Help Desk Support including complex troubleshooting, production server support, lab support, executive support and other IT related tasks
- Experience with O365 administration (Outlook, Intune, Office Products)
- Experience with MDMs for Windows and Mac (Intune, Jamf, or similar tools)
Nice to Have Skills & Experience
- Experience using Jira as a ticketing system.
- AV Support
Job Description
- Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion
- Act as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments
- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
- Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)
- Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting
- Maintain and support conference rooms, including Zoom rooms, displays, and equipment
- Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations
- Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one readiness
- Manage and maintain IT asset inventory, including tracking, auditing, and lifecycle management of hardware and equipment
- Travel to other South Bay office locations as needed
Salary : $45 - $62