Senior Business Process Analyst

POSITION: Senior Business Process Analyst

LOCATION: Surprise, AZ 85374 (Hybrid – Onsite Mon-Thu and WFH Fri.)

PAY RANGE: $60.00 - $70.00/hour (40 hours per week, paid weekly)

DURATION: Contract-To-Hire (career opportunity with growth)

SUMMARY & RESPONSIBILITIES

Seeking an experienced Senior Business Process Analyst to lead business process analysis, process improvement, and business systems initiatives across the organization. This individual will partner with business leaders and stakeholders to analyze current-state processes, facilitate requirements gathering, create Visio workflow diagrams, identify operational improvement opportunities, and implement scalable business solutions. The role will also support IT Demand Management and Governance activities to help prioritize technology initiatives and align investments with organizational goals.

Responsibilities:

• Lead business process analysis, process improvement, and business process reengineering initiatives across the organization.
• Facilitate stakeholder interviews, workshops, and requirements-gathering sessions.
• Document current-state and future-state processes using Visio, including workflow diagrams and process maps.
• Identify process gaps, inefficiencies, and opportunities for optimization and automation.
• Develop business requirements, process documentation, and recommendations for improvement.
• Support the intake, evaluation, and prioritization of technology initiatives and business requests.
• Partner with business and IT leaders to align process improvements and technology investments with organizational goals.
• Maintain demand management and governance processes while providing visibility into priorities, project requests, and resource constraints.

REQUIRED QUALIFICATIONS

• 7 years of experience as a Business Analyst, Business Systems Analyst, Business Process Analyst, or similar role.
• Strong experience with Business Process Analysis (BPA), Business Process Reengineering (BPR), and process improvement methodologies.
• Advanced experience creating process maps, workflow diagrams, swim lane diagrams, and Visio documentation.
• Expertise in requirements gathering, stakeholder facilitation, gap analysis, and business process documentation.
• Experience documenting current-state and future-state processes.
• Exposure to IT Governance, Demand Management, PMO, Portfolio Management, or related functions.
• Excellent communication, facilitation, and stakeholder management skills.
• Bachelor's degree in Business, Information Systems, Public Administration, or related field.

NICE-TO-HAVE

• CBAP, PMI-PBA, BPMN, Lean Six Sigma, or related certifications.
• Public sector or municipal government experience.
• ITIL Foundation certification.
• Experience with ServiceNow, HaloITSM, or similar ITSM platforms.

Compensation:

$60.00/hr - $70.00/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.