What are the responsibilities and job description for the Program Manager - Telco position at Insight Global?
About the Role
We are seeking a skilled Program Manager to drive strategic initiatives and lead complex programs for one of our key accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.
Key Responsibilities
• Manage multiple complex programs within Insight Global's Telco/Professional Services practice.
• Implement and maintain program management processes and best practices.
• Lead and coordinate program teams of anywhere from 5-30 members, including both on-shore and off-shore resources.
• Monitor program budgets and track program metrics and KPIs.
• Develop and maintain project plans based on KPI and deliverables.
• Build and maintain strong relationships with stakeholders and facilitate cross functional collaboration.
• Drive business development initiatives through excellent delivery and client relationship management.
• Identify and pursue opportunities for account growth and additional service offerings.
• Ensure consistent client satisfaction and maintain strong client relationships.
• Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering workstreams.
• Serve as the primary point of contact for telecom programs with customer technical and leadership teams.
• Lead executive-level status reviews, steering committee meetings, and roadmap discussions.
• Proactively manage customer expectations, risks, and escalations.
• Build trusted advisor relationships with telecom clients and internal leadership.
Qualifications:
• 10 years of experience in leading complex technical programs within the Telecom Industry
• Experience in external client-facing roles managing program delivery and stakeholder relationships
• Proven track record of managing teams of 5-30 members
• Strong technical background with experience in managing software development or data-focused projects
• Demonstrated experience in budget management and tracking program financials
• Excellent contractual documentation management skills
• Proficiency in implementing program management methodologies and best practices
• Experience working with both on-shore and off-shore teams
• Expertise in Microsoft Azure DevOps, Jira, Asana, Proprietary and/or other Project Management tools
• Proven track record in business development and growing client accounts through excellent project delivery and relationship building
• Work onsite at Insight Global’s Dallas office 4 days a week (Remote Fridays).
Preferred Qualifications
• Strong technical background with experience in managing network rollout or telecom software services projects
• Experience with Agile and traditional project management methodologies
• Knowledge of data technologies and applications
• Industry certifications (e.g., PMP, Scrum Master, SAFe)
• Experience in implementing PMO processes and tools
• History of successful client relationship management leading to account growth
• Experience in technology consulting services sales
• Bachelor’s degree in computer science, engineering, or related field
Personal Attributes
• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Outstanding written and verbal communication abilities
• Adaptable and able to work effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Strategic mindset balanced with tactical execution capabilities
• Strong business acumen and client relationship management skill