What are the responsibilities and job description for the Network Operations Center Technician position at Insight Global?
Shifts:
Friday 1:00 PM to 9:30 PM
Saturday 7:00 AM to 7:30 PM
Sunday 7:00 AM to 7:30 PM
Monday 1:00 PM to 11:30 PM
Salary: $26/hr-OT-firm on 40 hours a week but OT eligible
JOB DESCRIPTION
An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.
REQUIRED SKILLS AND EXPERIENCE
- 2 years of experience within a helpdesk environment
- Good understanding of network troubleshooting to include connectivity and latency
- Understanding of ports, protocols, IP addresses
- Basic Windows and Linux commands
- Excellent communication and customer service skills
- must be comfortable working the overnight shift: Wed-Fri 9pm-7am and Sat 7pm-7am
NICE TO HAVE SKILLS AND EXPERIENCE
- Physical security experience (access controls, CCTV, cameras, etc)
- Data center experience
- IT certifications (A , Network , Security )
Salary : $26