What are the responsibilities and job description for the Network Operations Center Analyst position at Insight Global?
Job Title: Command Center Analyst
Length: 6 month contract with extensions
Pay Rate: $25-30hr
Start: ASAP
Location: Clifton, NJ
Job Description:
The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center.
What you'll do
* Provide customer service support for mission critical 24/7 Data Centers
* Participate in the weekly 24/7 on-call schedule
* Provide proactive and reactive assistance to all external customers
* Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
* Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
* Prioritize work properly to consistently achieve departmental and company goals.
* Responsible for Customer and Internal Updates
* Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
* Thorough documentation of incident, Maintenance, and problem details in near real-time.
* Ensure SLA's are met for as per customer agreement
* Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
Required Skills:
* 2 years of experience working in a 24/7 Network Operation Center
* 2 years of experience providing customer care and technical support.
* 2 years of experience with routers, switches such as Cisco and Juniper
* Excellent written and oral communication skills
* Ability to multi-task and prioritize job requirements
* Self-motivated and able to work on projects with limited supervision
* Effective organizational skills and attention to detail.
* Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio.
* Strong analytical and problem solving skills.
Salary : $25 - $30
