Member Service Specialist

Position: Member Service Specialist

Organization: Credit Human Federal Credit Union

Duration: Long term contract

Interview: 1 round, virtual

Location: San Antonio, 78215

Schedule: M-F 9-5

Required Skills & Experience

• Customer-focused, with excellent listening, communication, and phone skills

• Experience researching issues and resolving problems

• Strong organizational skills and detail-oriented

• Strong interpersonal skills, capable of establishing and maintaining positive customer relationships and working collaboratively with a team

• Computer skills to include Word, Excel, and Outlook

• Bilingual in Spanish and English

Nice to Have Skills & Experience

• Knowledge of loan servicing (or related field)

Job Description

We are seeking a Member Services Specialist for the Member Satisfaction Department. The main focus of this role is to provide service to members, vendors, and internal customers. The Member Services Specialist provides account information, responds to inquiries, generates requested reports, monitors accounts, collaborates with other departments, and performs research related to manufactured home loans. The Member Services Specialist is a subject matter expert and the primary contact with members for inquiries or problems during the life of their MH loan. The Specialist performs a variety of tasks and is expected to have the required knowledge to explain and respond to a wide range of inquiries, with the goal of first contact resolution to members’ requests