Low Voltage Technician III

The Technician III is an experienced quality control technician who has in-depth experience with Telaid’s clients, as well as knowledge of industry standards and multiple types of industry products and certifications. The technician must be able to help support a QC program that will rely increasingly on relationships with business partners, to provide a consistent, outstanding customer experience. This includes the ability to cross-train technicians and business partners in specific client or product knowledge.

Primary Duties and Responsibilities

• Act as a lead on site and direct, inspect, and audit technician’s work as needed

• Assist in training of less experienced technicians in scopes of work and administrative tasks.

• Take direction and learn from more experienced technicians on jobsites.

• Train subcontractors and Telaid technicians on theory and practices for reliable quality installations

• Perform installation and service work on customer site, based on schedule

• Provide regular updates (email responses, ticket deliverables) to PMO, Resource Center and Service Center in a timely manner

• Act as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as needed

• Complete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned.

• Perform other work-related duties as assigned by management.

• Meet with clients to conduct job walks and submit info for bids/estimates, be able to identify obstacles/hurdles as well as make a materials list for potential new work

Skills and Personal Attributes

• Must have strong organizational and communication skills, both written and verbal.

• Must be a self-starter with initiative and problem-solving skills to run field projects with minimum direction

• Must have self-control to handle stress and provide exceptional customer service. Strong interpersonal skills and the ability to multi-task and availability to work outside of normal scheduled work hours and ability to travel to achieve quality and schedule demands required.

Education and Experience

• High School Diploma or equivalent required.

• Display proficiency and knowledge in multiple of Telaid’s key accounts

• A minimum of two years as a Technician Two or equivalent experience is required.

• Ability to operate network certifiers

• Proficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking

• Must complete and maintain BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification.

• Maintain LIFT and OSHA30 Certifications.

• Demonstrated knowledge in key areas as outlined by management.

• Must complete product specific trainings (CommScope, Leviton, AXIS) as outlined by Telaid.

Additional Requirements

• Must be willing to travel to support Telaid’ s business. Travel may include working on long-term projects over multiple weeks at a time. (US only)

• Must be able to bend, stoop., climb ladders to reach overhead ceiling areas and lift up to 45 lbs.

• Must be flexible to work varying shifts based on business needs.