IT Support Technician II

Title: IT Support Technician

Location: Toledo, OH 43617

Pay Rate: $25-30/hr

Must-haves:

• 2 years’ experience in a technical support or IT help desk role
• Demonstrated practical and technical knowledge of IT support tools, systems, and best practices
• Strong troubleshooting skills with the ability to comprehend complex technical concepts.
• Excellent verbal and written communication skills, with the ability to communicate clearly with internal and external stakeholders.

Plusses:

• Certifications such as CompTIA A or similar.
• Experience using Jira for ticketing system

Day to day:

Insight Global is looking to hire an IT Support Technician to sit in Toledo, OH. The IT Support Technician is responsible for analyzing and troubleshooting computer technology issues for employees, fulfilling new hardware, software, and peripheral requests, and supporting other IT resources with project-based initiatives. This role serves as a first point of contact for technical issues across the organization and, at higher levels, assists with escalated support. Support may be provided in person, remotely, via email, or over the phone. All work is tracked through an enterprise service desk system.

Responsibilities:

• Serve as the first point of contact for technical issues throughout the organization; escalate issues as appropriate and assist with escalated support at higher levels.
• Perform on-site and remote technology setup, troubleshooting, and support, including computers, network devices, AV equipment, and software installations.
• Build, configure, deploy, and manage desktop and laptop systems.
• Assist with identity and access management, including Active Directory and security/access integrations.
• Analyze recurring technical issues and recommend or help implement solutions to prevent future occurrences.
• Review and assist with outstanding help desk items; at higher levels, lead analysis to identify trends and user training opportunities.
• Support asset management activities for the entire organization.
• Perform supplementary IT tasks, including technology installations, project work assigned by systems or network engineers, and coordination with third-party vendors.
• Perform other duties as assigned by the supervisor.