What are the responsibilities and job description for the Incident Coordinator position at Insight Global?
Company: Charter
Openings: 2
Duration: 6 months extending
Pay rate: 30
Location: (1 in CLT and 1 in STL)
Schedule: Flexible schedule – Wednesday through Saturday (8am to 5pm) and Friday through Monday (12pm to 10pm)
Relocation: Local candidates preferred
Must-Haves:
- 1–3 years of experience supporting an IT environment
- Solid understanding of how IT systems work together (networks, servers, storage, applications)
- Experience monitoring applications and systems
- Ability to troubleshoot application and system issues
- Experience supporting remote sites and VPN-connected users
- Strong written and verbal communication skills
- Comfortable communicating with users at all levels of an organization
- Ability to work flexible hours in a 24x7 support environment
Plusses:
- Experience with incident management or ITIL-based environments
- Experience hosting or leading incident bridge/conference calls
- Prior work supporting large-scale or enterprise applications
- Experience enforcing IT or computer-related policies
- Exposure to system monitoring tools
Day-to-Day:
- Monitor critical applications and systems to ensure uptime and stability
- Respond to, triage, and escalate technical incidents as needed
- Provide incident management support under minimal supervision
- Troubleshoot application and system issues to determine root cause
- Host and manage conference calls during major incidents
- Communicate status updates clearly to stakeholders and users
- Support remote users and multiple sites via VPN and remote tools
- Ensure timely resolution and documentation of incidents
Job Description:
- Insight Global is seeking an Incident Management Coordinator for a large enterprise client supporting critical applications used by a wide user base. This individual will play a key role in monitoring systems, responding to technical incidents, and ensuring minimal downtime across platforms. The ideal candidate is comfortable troubleshooting issues, coordinating incident response efforts, and communicating effectively with both technical teams and end users. This role offers hands-on exposure to enterprise IT operations in a fast-paced, always-on environment and is ideal for someone looking to grow their career in IT support and incident management.