What are the responsibilities and job description for the Help Desk Specialist position at Insight Global?
IT Support Specialist
Contract
Frisco, TX or Overland Park, KS
Must be flexible to any shift for consideration
Could be assigned to different work weeks like:
- Monday–Friday
- Tuesday–Saturday
- Sunday–Thursday
Example Shift Start Times
- First shift: 7:00 AM
- Second wave: 9:00 AM
- Additional: 10:00 AM
- Closing shift: ~11:00 AM start
Must Haves
- 0–2 years of experience in IT support, service desk, or customer-facing technical role
- Strong customer service and communication skills (critical requirement)
- Ability to troubleshoot technical issues and think critically to resolve complex problems
- Experience with or exposure to ticketing systems (ServiceNow preferred, not required)
- Ability to navigate multiple systems and learn new tools quickly
- Strong collaboration skills and ability to work across teams
- Adaptability in a fast-changing, AI-enhanced environment
Day to Day
We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion.
Salary : $15 - $19