Fraud Operations Manager

Insight Global is hiring a Fraud Operations Manager for our client, who is a global crypto and Web3 platform. The Fraud team protects customers, safeguards funds, and upholds the integrity of Gemini’s digital asset marketplace, leveraging technology and cross-functional collaboration.

Role Overview:

• Lead and develop a high-performing team of fraud associates.
• Set strategic vision and operational roadmap for fraud investigations.
• Drive operational excellence, scalability, and process improvements.
• Oversee fraud detection, prevention, and mitigation initiatives.
• Collaborate with product, engineering, operations, and external vendors.
• Balance fraud prevention with customer experience and operational efficiency.
• Ensure compliance and effective oversight across fraud-related workstreams.

Key Responsibilities:

• Team leadership, coaching, and professional development.
• Strategic planning and execution to meet operational targets.
• Root cause analysis and process optimization.
• Cross-functional partnership to enhance tools, workflows, and data capabilities.
• Vendor management and compliance oversight.

REQUIRED SKILLS AND EXPERIENCE

• 8 years in fraud investigations/risk operations, 5 years in people management.
• Proven success building and leading high-performing teams.
• Strong communication and stakeholder management skills.
• Effective cross-functional collaboration.
• Data-driven decision-making in ambiguous environments.

NICE TO HAVE SKILLS AND EXPERIENCE

• Proficiency in SQL and Python for data analysis.
• Deep expertise in ACH risk, fraud detection, and mitigation.
• Experience in fintech or technology-driven industries.
• Knowledge of scam, phishing, and social engineering mitigation.
• Familiarity with financial markets and digital asset exchanges.

Pay: $40-50/hr