Field Engineer

Title: Field Engineer (Data Center)

Location: Onsite in Rayville, Louisiana

Employment Type: 18M Contract Potential Extensions

Required Skills & Experience

• 5 years’ experience in Technical Support role.

• 2 years’ experience in a Field Support role a plus.

• AEC industry experience a plus.

• Ability to go on site to their location in Rayville, Louisiana

Nice to Have Skills & Experience

• AA degree in Computer Science or related field preferred, or equivalent related work experience.

• CompTIA A and Network preferred.

• CCNA or ECMS (Meraki) certifications a plus.

Job Description

An employer is looking for a highly-skilled Field Engineer to join one of our largest national general contractor clients for a long term contract (18-months) supporting a large-scale data center buildout. In order to be successful on this team you must live within a commutable distance to Rayville, Louisiana as you'll be required to go on site daily to work cross functionally with stakeholders, other general contractors participating in this project (3 separate companies are supporting this buildout) and senior level leadership.

Responsibilities:

Jobsite:

• Responsible for the implementation and management of jobsite-wide IT work providing input and

deliverables in all phases.

• Analyzes, prioritizes, troubleshoots, and resolves technical issues with the network connections

in the primary and all trailers and buildings where Mortenson internet exists.

• Interacts in person, via telephone, email, IM, and web interface to assist the jobsite team and HQ

IT teams with network configuration.

• Installs and maintains software/hardware/networks at jobsites and offices.

• Determines, recommends, procures, and executes which products or services best fit the needs

of the project teams, while maintaining Mortenson IT standards and best practices.

• Works with service providers and trade partners to install and implement jobsite technologies.

• Implements and follows jobsite standardization practices.

• Responsible for scheduling and organizing visits to jobsites and offices.

• Primary support includes but is not limited to diagnosing & troubleshooting network connections,

configurations and hardware.

• Coordinates and tracks IT project deadlines and tasks.

Standards:

• Responsible for maintaining company security through established tools.

• Provides IT training during onboarding and provisions assets following established best practices.

• Provides relevant input for technical and process improvements to contribute and the overall

effectiveness of Mortenson’s IT and Network organization.

• Takes initiative to work with other cross-functional IT team members to improve the quality of

service.

• Responsible for mobilization and demobilization of IT equipment at jobsites.

Support:

• Secondary support, as needed, includes liaising with jobsite teams and assisting with

troubleshooting and resolving any technology questions or software solution. Questions that

cannot be resolved right away will have tickets submitted in ServiceNow.

• Ensures quality customer service by maintaining ownership of escalated issues until resolved,

including communication and root cause analysis.

• Responsible for creating, tracking, and resolving incidents and tasks in ServiceNow.

• Follows ITIL processes for incident and problem management.

• Records, tracks, and audits equipment using the established asset management system

(ServiceNow) and processes, including asset recovery at jobsites.

• Documents best practices and known fixes in ServiceNow knowledge base.

• Creates a positive support experience and builds strong relationships through deep problem

understanding, ensuring timely resolution or escalation, communicating promptly on progress,

and handling customers with a consummately professional attitude.

Position Requirements:

• Primary: Technically skilled in networking Cisco/Meraki (MX, Router, Switch, VPN), Networking

Protocols (TCP/IP, DHCP).

• Secondary: Able to support video conferencing and scheduling hardware/software. Skilled in

Microsoft Office 365 and supporting diverse applications.

• Ability to learn on the fly.

• Ability to react quickly and efficiently to high pressure situations.

• Excellent organizational and interpersonal skills.

• Perform quality work within deadlines with or without direct supervision.

• Interact professionally with other employees, customers, and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work

efforts with other employees and organizations.