What are the responsibilities and job description for the Desktop Support Technician position at Insight Global?
Position: Desktop Technician
Location: Glendale, AZ 85355 – onsite 5 days
Salary: $60,000- $70,000
Interview Process: 2 round process with the hiring manager and team
Start Date: ASAP
Duration: Perm / Full-time role!
Must Haves:
- 5 years’ experience working as a help desk or desktop support technician (will do some hands on work and interact with the business)
- Total users – 1500 (40 tickets per week per person a week)
- Strong customer service skills and follow through on tickets and issues
- Experience working with AD and setting up new users
- Change passwords
- Group policy
- User group creation
- Experience working with 0365 within the admin console
- Experience setting up (config and image) Desktops and Laptops, as well as troubleshooting issues with laptops and workstations
- Windows 11 support
- Experience supporting printer issues local as well as network printers
- Ability to troubleshoot connectivity issues – IP config/computer won’t connect to printer/wireless connectivity
- Any experience supporting applications that are deployed in the cloud such as Outlook or OneDrive
- Basic understanding of the concept from on prem verses the cloud
- Strong troubleshooting skills
Plusses:
- Any experience working with MDM – mobile device management
- Experience working with Service Manager ticketing system
- Any ITSM will work
- Any experience with supporting issues with an LMS
- SharePoint knowledge, ability to update the SharePoint site
- Warehouse Scanners
Day to day:
A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000 . Issues are related to Operating System, Business Application, Printing, Hardware and Software issues.
Salary : $60,000 - $70,000