What are the responsibilities and job description for the Desktop Support Technician II position at Insight Global?
Job Description:
As an IT Desktop Support Technician II, you will be responsible for investigating, diagnosing, and resolving complex technical issues that are escalated from Helpdesk and Desktop Tech I. You will perform high-level local desktop support for onsite personnel and remote support using remote control tools. Your role includes light installing and replacing hardware and software components, troubleshooting technical difficulties, and collaborating with development staff to recreate issues in the test environment. You will ensure timely resolution of issues by documenting, tracking, and monitoring them, and escalating when necessary. Additionally, you will contribute to process improvements, maintain IT equipment and supply inventories, and participate in end-user and Service Desk Analyst training. Occasional travel may be required.
Requirements:
- 5 years in IT Desktop Support Tier II role
- Experience with PC/Mac Imaging
- Experience installing and supporting PCs, laptops, printers, and telecommunication equipment
- Experience with MacOS, Windows 10/11, MS Office/O365 applications
- Knowledge of remote desktop software Outstanding customer service skills
- Strong organizational skills and ability to prioritize
- Ability to work independently and in a dynamic environment.
Salary : $20 - $23