Desktop Support Specialist

Title: Desktop Support Technician

Location: Onsite in San Diego, CA

Duration: 4-month contract (Eligibility to extend up to 8-months)

Pay Rate: $25/hr W2

Required Skills & Experience

• 2 years of IT support Experience

Exposure to:

• Windows OS (Windows 10/11)
• Active Directory (user account management)
• Microsoft 365 (Outlook, Teams)
• Basic understanding of networking fundamentals (IP, Wi-Fi, connectivity troubleshooting)
• Experience working with or willingness to support clinical devices / healthcare environments
• Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.)
• Strong troubleshooting mindset and customer-service skills

Nice-to-Have Qualifications

• Experience supporting clinical environments (hospital or ambulatory)
• Exposure to EHR systems (Epic, Cerner)
• Experience with device imaging tools (SCCM, Intune, MDT)
• Certifications: CompTIA A , Network
• Basic understanding of MDM tools (Intune, AirWatch, MobileIron)

Clinical Device Support Responsibilities

• Provide first-line support for clinical and point-of-care devices, including:
• Workstations on Wheels (WOWs) / COWs
• Barcode scanners, label printers, and medication scanners
• Thin clients and shared clinical workstations
• Patient check-in kiosks and bedside terminals

Troubleshoot device connectivity and access issues:

• Network connectivity (wired/wireless drops, basic port checks)
• Login/authentication issues tied to AD and clinical applications
• Peripheral connectivity (USB devices, scanners, printers)

Support EHR access and device integration issues (e.g., Epic, Cerner login/access problems)

• Assist with device imaging, reimaging, and deployment of clinical endpoints
• Coordinate with clinical staff (nurses, physicians, front-desk users) to minimize downtime during patient care