What are the responsibilities and job description for the Desktop Support Analyst position at Insight Global?
Position: Desktop Support Analyst
Duration: 6-month contract to hire
- Conversion Salary: $65,000-$85,000- depending on experience level*
Location: Rosemount, MN OR Corpus Christi, TX
- 50% travel to each location a week at a time
schedule: 5 days a week ONSITE, hours 7am-4pm
MUST-HAVE:
- Experience supporting Windows OS environments and setting up PC devices
- Experience building laptops/desktops (windows 10 or newer)
- 4 years of experience troubleshooting hardware and software related issues
- Workstation support (printers, physical desktops, scanners, phones, etc.)
- Experience providing direct (remote or in-person) technical support to customers
- Experience with using and supporting Microsoft 365 products and services, including MS Teams and SharePoint
PLUSSES:
- Experience using ServiceNow for tracking incidents and requests
- Experience using Microsoft SCCM and/or Microsoft Intune
- Experience with PowerShell scripting, any automation
- Experience leveraging AI
Day-to-Day:
Insight Global is seeking a Desktop Support Analyst to join our Endpoint Services Team in Rosemount, MN or Corpus Christi, TX. This position will allow the opportunity to support internal customers both remotely and in person with various different hardware/software related issues. You will be responsible for setting up and supporting Windows workstations and peripheral devices (e.g., monitors, docking stations, etc.), VoIP phones and conference room technologies, occasionally installing (rack/cable) servers and network switches, etc. This is a customer facing role, where you will have the opportunity to build strong relationships with customer, peers, and suppliers. You will also be working hand in hand with neighboring infrastructure teams and will likely be able to grow your professional skills in networking, servers, cybersecurity, etc. This position is onsite 5 days a week in Rosemount, MN or Corpus Christi. This is a 50% traveling role between these two locations- so you must be comfortable with the traveling piece.
Salary : $65,000 - $85,000