Desktop Support Analyst II

Job Title: Desktop Support Analyst II

Location: Alliance, NE

Pay Rate: $30-36/hr

Qualifications:

Education and Experience:

• Bachelor’s degree, associate degree, or equivalent work experience in a Computer Science field.
• 2 to 5 years of experience as a support technician

Knowledge, Skills and Abilities:

• Strong understanding of:
• Microsoft Windows 10/11
• Microsoft Office Software
• Computer hardware
• Computer peripherals
• Printers
• Basic Networking Concepts
• Basic Identity and Access Management (MS Active Directory)
• Must be punctual and dependable
• End User friendly attitude with a passion for information services support

Essential Duties and Responsibilities:

• Build and configure physical desktops and laptops.
• Maintain, document, analyze, troubleshoot, and repair computer hardware and software.
• Hardware includes desktop and laptop PC’s, iPads, iPhones, Meraki Wireless Access Points, Star receipt printers, multifunction copiers, printers, monitors, and peripherals.
• Software includes Microsoft Windows 10, Microsoft Office 365. It also includes Microsoft Teams, Bluebeam, Adobe, MS Intune, CrowdStrike, AutoCAD, and other construction related software.
• Support requests are managed and tracked in a ticketing system that the technician will be responsible for documenting the status, any notes, and completion of work orders.
• Other duties will include inventory and upgrades.