What are the responsibilities and job description for the Customer Success Manager position at Insight Global?
Contract to hire, 5x week onsite in Denver, CO
Must Haves
- 3 years of experience in Client or Customer Success role
- Strong understanding of contact center operations, including agents, supervisors, trainers, and common operational pain points
- Experience presenting to VP-level and executive leadership
- Excellent communication, relationship management, and stakeholder engagement skills
- Strong analytical skills with the ability to interpret and present KPI and adoption data
Plusses
- Exposure to AI is preferred
JOB DESCRIPTION
Insight Global is seeking a Client Success Manager for one of our clients in Denver, CO. This person will support the deployment and expansion of AI-powered solutions across contact center organizations. This individual will serve as the primary liaison between customer operations leaders, call center leadership, and product teams to drive successful adoption and measurable business outcomes. This person will work closely with customer operations stakeholders to understand call center workflows, training processes, organizational structures, and operational challenges. They will guide customers through AI implementation efforts, beginning with pilot groups and creating scalable rollout strategies to expand successful solutions across additional teams and call centers. The Client Success Manager will regularly communicate with VP-level and executive leadership, presenting adoption metrics, KPI improvements, business outcomes, and recommendations for future growth. They will be responsible for demonstrating the value of AI solutions by highlighting how the technology improves agent productivity, onboarding, training effectiveness, customer experience, and operational efficiency.
Salary : $40 - $43