What are the responsibilities and job description for the Customer Experience Manager position at Insight Global?
Contract until end of year with extension, 4x week onsite in Stamford, CT
JOB DESCRIPTION
Insight Global is seeking a Journey Owner for one of our clients in Stamford, CT. They will be working on multiple projects at a time, they will be support the project in the beginning of the lifecycle through implementation working along side the product owner. This person will be creating user stories or work flow documentation in both JIRA and Figma for products. This team is responsible for the process flow of products and their communication to customers that are enrolling or activating the customers services. Communication platforms include chat, IVR, etc. They will be communicating in stakeholder meetings so both verbal and written communication is necessary. They will be participating in stand up meetings. They will need to have a customer experience mindset as well as be able to hit the ground running handling multiple projects at a time.
REQUIRED SKILLS AND EXPERIENCE
• 3 years working on a products user stories/creating process flows • Experience interacting with product owners and stakeholders • Experience working on multiple projects at a time, need to have enterprise level experience (not start up) • Strong customer experience knowledge • Strong verbal and written communication • Bachelors Degree
NICE TO HAVE SKILLS AND EXPERIENCE
• Telecommunications industry knowledge or experience • Experience in Figma to create process work flows • Experience working in JIRA create user stories • Experience working in Asana
Salary : $40 - $43