CMDB Administrator/Developer

Position: CMDB Administrator/Developer

Location: Hybrid in Millcreek, UT (on-site Monday-Thursday)

Structure: ~1-2 month contract-to-hire

Overview: One of Insight Global’s higher education clients is seeking a CMDB Administrator/Developer to support the expansion, optimization, and long‑term stability of their enterprise CMDB. This individual will focus heavily on Discovery, Identification & Reconciliation Engine (IRE) development, and Service Mapping, enabling the team to build and refine CMDB functionality without relying on the central ServiceNow admin group.

Day‑to‑Day:

• Develop, enhance, and maintain CMDB functionality within ServiceNow, with a primary focus on Discovery, IRE, and Service Mapping
• Build and refine identification rules, reconciliation logic, and CI class models to ensure accurate, reliable data
• Configure and optimize Discovery schedules, probes, patterns, and credentials
• Implement and maintain Service Mapping to improve visibility into application and infrastructure dependencies
• Troubleshoot data quality issues, CI conflicts, duplicate records, and mapping inconsistencies
• Collaborate with internal teams to ensure correct assignment group alignment across ~120 groups tied to WGU’s org ID structure
• Support integrations with monitoring and ITSM tools such as Dynatrace and xMatters
• Serve as the senior technical anchor for a rebuilding CMDB team, providing guidance and structure as processes evolve

Must‑haves:

• Strong hands‑on experience with ServiceNow Discovery development
• Deep understanding of the Identification & Reconciliation Engine (IRE), including rule creation and troubleshooting
• Experience with Service Mapping, including pattern customization and dependency mapping
• Ability to build and tune CMDB structures, CI classes, and data models in large‑scale environments
• Experience working directly within the CMDB module
• Strong troubleshooting skills across CI data quality, Discovery behavior, and mapping logic
• Clear communication skills and the ability to work in a rapidly rebuilding team
• Bachelor's Degree or higher in Computer Science, Information Technology or a related field

Plusses:

• Experience with AI‑driven features or automation within ServiceNow
• Experience working in higher‑education or large distributed enterprise environments
• Familiarity with xMatters or similar ITSM/alerting tools

Exact compensation may vary based on several factors, including skills, experience, and education.