What are the responsibilities and job description for the Chief Operating Officer position at Insight Global?
The Chief of Operations is responsible for the day-to-day operations of the firm, ensuring the business runs smoothly so attorneys can focus on client service. This role oversees staff management, central services, operational systems, and firm-wide administration, serving as a key partner to firm leadership and the board.
Key Responsibilities
- Lead and manage approximately 30 non-attorney staff, including assistants, paralegals, and central services personnel
- Oversee firm operations across departments, identifying gaps and building or refining roles as needed
- Manage contracts, vendors, and key banking relationships
- Maintain oversight and understanding of trust accounts and financial processes (in partnership with the firm accountant)
- Lead the Central Services Department, including IT, front desk, records/files, accounting, and bookkeeping
- Schedule and coordinate board meetings and communicate effectively with firm leadership
- Support firm culture and engagement, including planning occasional client and firm events
- Make operational decisions independently, including determining priorities and appropriately saying “no” when needed
- Supervise hiring, performance management, and terminations with professionalism and discretion
- Partner with existing roles (e.g., marketing, accounting) to ensure clear ownership and efficiency
Qualifications
- Proven experience running, or serving as second-in-command to, a complex organization
- Strong people leadership skills with the ability to manage diverse personalities and experience levels
- Comfortable overseeing operations in a professional services environment (legal background not required)
- Financial and operational acumen; experience with trust or regulated accounts is a plus (training provided)
- Technology-forward mindset with the ability to learn industry-specific tools quickly
- Excellent judgment, communication skills, and executive presence
- Degree not required; experience and leadership capability are paramount
Additional Details
- Manages operations for a firm of approximately 30 attorneys and 30 staff
- Optional travel for conferences
- Occasional evening availability for firm or client events
- This role is onsite 5 days a week in Cedar Rapids, Iowa
- This is a direct-placement role
Compensation:
$125,000 to $150,000 per year annual salary
Salary : $125,000 - $150,000