What are the responsibilities and job description for the Front Desk Rep (MA background preferred) position at Insight Global Healthcare?
Job Description
Job Description
Job Summary :
As a Front Desk Medical Assistant (MA) in our MDVIP-affiliated primary care practice, you will play a key role in ensuring a seamless patient experience while maintaining efficiency in a concierge medical setting. Your responsibilities will include providing exceptional administrative support, managing front office tasks, and handling phone triage with professionalism and care. Strong communication skills, attention to detail, and a patient-centered approach are essential for success in this role.
Shift : M-Thurs 8 : 00-4 : 30 Fri : 8-12pm
Key Responsibilities :
Front Office Duties :
- Greet and check in patients with professionalism and warmth.
- Schedule and confirm patient appointments, including coordination of follow-ups and referrals.
- Manage patient inquiries and provide information regarding the MDVIP membership model.
- Maintain accurate patient records and ensure timely updates in the electronic medical record (EMR) system.
- Handle incoming calls, triage patient concerns, and direct inquiries appropriately.
- Assist with new patient onboarding and membership enrollment processes.
Qualifications & Skills :
