Scheduler

Position: Scheduler I

Openings: 3

Location: 1743 Main St Sarasota, FL 34236

Duration: 6 mo CTH

Start Date: ASAP

Hours: M-F, 8:30am-5pm

Int Process: 15-minute recorded teams screen, final interview and shadow

Must Haves:

High School Diploma/GED

2 years of healthcare front desk or healthcare call center experience with true scheduling experience

Strong understanding of radiology terminology and experience scheduling appointments

• MRI, CT-Scan, CAT Scan, x-ray, PET scan, Mammo, Nucmed, biopsies

Strong customer service skills, phone etiquette, and professionalism

Plusses:

Knowledge of ICD-9/ICD-10 coding and current CPT coding

Knowledge of commercial insurances and their portals (Cigna, Aetna, BCBS, UHC)

Day to Day:

This candidate will be assisting patients in scheduling their appointments for outpatient services. They will be taking a minimum of 70 inbound/outbound calls per day. Calls will include, but are not limited to preregistration, coordinating patient schedules to maximize patient and physician satisfaction, estimating patient financial responsibility, collect insurance information, payment information, and deductible. In addition, this candidate will ensure that the patient meets the hospital financial policies/guidelines for services scheduled. Lastly this candidate will communicate to the patient any necessary instructions and directions for their appointments plus any additional information from the doctor.

The ideal candidate possesses great customer service skills, has a strong ability to multitask, can problem-solve quickly, can de-escalate situations, and work with difficult patients. This candidate will be using Altera (EMR) and navigating 10 other systems so they need to be tech savvy while also driving the conversation with the patient.

These candidates will be working in a call center environment, an assigned cubicle, and have a 30-minute lunch.

Training:

• 2 weeks of classroom training on the role and systems
• 1-3 weeks of shadowing
• Put on your own

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance

Work Location: In person

Salary : $19 - $24